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How atm2u Handles Your Personal Information

This page tells you exactly what data we collect when you open an account, fund it through Touch 'n Go eWallet, Boost, or GrabPay, and move through the lobby — and how we keep that information under control.

Account data handled securelyPayment details kept privateNo data sold to third partiesCookie use disclosed clearlyContact us to access your records
atm2u How atm2u Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Open the live chat widget from any page in your account. Our support team handles data access and deletion requests through this channel directly.
Account Help Desk Submit a written request through the Help Desk form inside your account dashboard. Include your registered contact detail so we can verify the request.
Email Support Send data-related enquiries to our support address listed in your account settings. Responses cover data correction, access requests and retention queries.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Account Security Access to your account requires OTP verification tied to your registered mobile number. Suspicious login patterns trigger an additional identity check before the session continues.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby layout. You can manage cookie settings through your browser; clearing them will log you out of your current session.
Data Retention Transaction records linked to Touch 'n Go eWallet, Boost, and GrabPay payments are kept for the period required under applicable financial regulations. When retention is no longer required, records are deleted from active systems.
Requesting Changes You can ask us to correct inaccurate account data or request a copy of what we hold. Submit that request via live chat or the Help Desk form; we will verify your identity before processing any change.

Privacy Policy Questions Answered

These are the questions we get most often about how your data is handled at atm2u. If yours is not covered here, reach our support team through live chat or the Help Desk form in your account.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet or Boost — along with device and session data used to verify each login.

We do not sell your data. We share transaction references with payment processors like GrabPay and Touch 'n Go eWallet only to complete deposits and withdrawals on your account.

Transaction and account records are held for the period required under applicable regulations. Once that period passes, the data is removed from our active systems.

Yes. Submit a request through the Help Desk form or live chat inside your account. We verify your identity first, then send you a summary of the information we hold.

Contact our support team via live chat or the account Help Desk form. State which information you want corrected or removed and we will process it after verifying your identity.

We use session and preference cookies to keep your account active and remember your lobby settings. You can disable them in your browser settings, though doing so will end your current login session.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.