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Our Terms, Your Account Rights

These terms govern how your atm2u account works — from how you fund it using Touch 'n Go eWallet, Boost, or GrabPay, to how we handle your data and process withdrawal requests.

Account TermsPayment PolicyData HandlingAccess & EligibilityUser Rights
atm2u Our Terms, Your Account Rights
DATA AND SECURITY

How We Handle Your Account Data

We take the security of your account information seriously. Your login credentials are stored in encrypted form, and all activity between your device and our platform is protected using SSL. We do not share your personal data with third parties except where required to process your payment through Touch 'n Go eWallet, Boost, or GrabPay, or where disclosure is required by law. You have the right to request a copy of the data we hold on you, ask for corrections, or request deletion subject to any legal retention obligations we are required to meet.

SSL Encryption

All data transmitted between your device and atm2u is encrypted via SSL. This covers login, account updates, and every deposit or withdrawal request you submit.

Payment Data

We do not store your full wallet credentials. Payment authentication for Touch 'n Go eWallet, Boost, and GrabPay happens within those apps; we receive only confirmation of the transaction.

Data Retention

We keep account records for as long as your account is active and for a legally required period after closure. You can request details of our retention schedule through support.

Your Rights

You may request access to, correction of, or deletion of your personal data at any time. Submit your request through live chat or email and we will respond within the timeframe required under applicable law.

LEGAL CONTACT

Reach Us About Account or Legal Queries

If a specific clause in these terms affects your account or you need to request a copy of your data, our support team handles legal enquiries through these channels. Responses to data and account queries are typically handled within one business day.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help with account terms, access questions, or payment policy clarifications.

Email Support

Send detailed legal or data enquiries to our support address. Include your registered account details so we can locate your record and respond accurately.

Account Help Centre

Log in and visit the Help section to find answers on account suspension, data requests, payment terms, and how to submit a formal complaint.

Common Questions About Our Legal Terms

These questions cover what real account holders ask when they read through the terms for the first time.

Yes. These terms apply to your atm2u account regardless of which payment method you use. Your wallet provider's own terms also apply at the point of transfer, so both sets of terms are relevant.

We reserve the right to suspend or permanently close accounts where a breach is confirmed. Except in cases requiring immediate action for security reasons, we will contact you at your registered address before any suspension takes effect.

Contact our support team via live chat or email with your registered account details. We will confirm what data we hold and provide it in a readable format within the timeframe required by applicable law.

You can request deletion of your personal data. We will action it subject to any legal retention obligations — certain transaction records must be kept for a statutory period even after account closure.

Reach out through live chat or the Help Centre in your account. If your concern is not resolved at that level, you may submit a formal written complaint and we will escalate it for review.

Yes. The same terms apply to all account holders accessing atm2u where local law permits, regardless of location within Malaysia or which local payment rail you use.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.