Verify Your atm2u Account
Verification is what lets us release withdrawals to you confidently — it's not a barrier, it's how we confirm the account belongs to you and protect your balance from unauthorised access. The process is straightforward: submit a copy of your Malaysian identity document and a selfie when prompted. We review submissions as they come in. Completing this early means your first withdrawal
won't be held up by a pending check. If your document scan is unclear, the review team will ask for a clearer image through live chat rather than just declining the request.
- Submit your IC or passport — Upload a clear image of your Malaysian MyKad or passport. Both sides of the MyKad are needed so we can read the ID number and address.
- Complete the selfie step — Take a quick selfie holding your ID as shown on screen. This matches the document to the account holder and is a one-time step.
- Wait for confirmation — Our team reviews your submission and confirms via account notification. Most checks are completed within the review window shown at submission.
- Withdrawals unlock — Once verified, your withdrawal requests process without an extra hold. Re-verification is only needed if your details change.